Privacy Policy

Who we are

Lilos Growth is the business name of Lilos Online LLC (“Lilos Growth”, “we”, “us”, or “our”). We provide websites, local SEO, and related marketing services for home service businesses. This Privacy Policy describes how we collect, use, disclose, and protect information through lilosgrowth.com (the “Site”) and in connection with our services.

Business details

Legal Business Name: Lilos Online LLC
Business Name: Lilos Growth
Website: lilosgrowth.com
Support Email: hello@lilosgrowth.com
Privacy Email: privacy@lilosgrowth.com
Support Phone: +1 (858) 722-2920
Mailing Address: 1440 Columbia Street, Suite 909, San Diego, CA, US
Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time

Information we collect

Information you provide: name, email address, phone number, company name, website URL, service interests, messages, consultation details, and other information you submit through forms, email, phone, or scheduling tools.
Client and billing information: contact details, project information, invoices, payment status, transaction records, and related business communications. Payment card details may be processed by third-party payment processors and are not stored by us in full.
Automatic data: IP address, browser and device information, pages viewed, referring pages, approximate location, timestamps, interactions with the Site, and diagnostic data collected through hosting, analytics, security, and performance tools.
Cookies and similar technologies: small files, pixels, tags, and local storage used to operate the Site, remember preferences, measure usage, and understand marketing performance.

How we use information

To respond to inquiries, schedule calls, provide proposals, and deliver requested services.
To operate, maintain, secure, troubleshoot, personalize, and improve the Site and our services.
To process payments, manage accounts, send administrative messages, and maintain business records.
To measure Site performance, analyze marketing effectiveness, and improve our offers and communications.
To send marketing communications where permitted by law and to honor opt-out requests.
To detect, prevent, or address fraud, abuse, security incidents, and legal or policy violations.
To comply with legal obligations, enforce agreements, and protect our rights, customers, and users.

We do not sell personal information for money. We may disclose information to service providers, contractors, and professional advisors who help us operate our business, including hosting and CDN providers, analytics and advertising platforms, CRM and form tools, email and scheduling providers, payment processors, security vendors, accountants, lawyers, and similar partners. These parties are authorized to use information only as needed to provide services to us or as otherwise permitted by law.

We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction such as a merger or asset transfer, or with your consent or at your direction.

Cookies and analytics

We may use first-party and third-party cookies, pixels, and analytics tools to keep the Site functional, understand usage, improve content, and measure advertising performance. You can control cookies through your browser settings. Disabling cookies may affect some Site features.

Data retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary based on the type of information and the reason we collected it.

Your choices and rights

You may request access, correction, deletion, or portability of personal information where applicable.
You can opt out of marketing communications by following the unsubscribe instructions in our messages or contacting us.
You can block or delete cookies using most browser settings.
You may appeal, object, or limit certain processing where applicable law provides those rights.

Notice to California residents

California residents may have rights to know, access, correct, delete, and limit certain uses of personal information, and to opt out of “sale” or “sharing” as those terms are defined by California privacy law. We do not sell personal information for money. Some analytics or advertising cookies may be considered a “share” under California law. You can opt out of non-essential cookies by declining them in our banner or by revisiting your Cookie Preferences. We will not discriminate against you for exercising privacy rights.

Visitors from outside the United States

We are based in the United States, and information may be processed in the United States and other countries where our service providers operate. Where GDPR or UK GDPR applies, our lawful bases may include performance of a contract, legitimate interests, consent, and compliance with legal obligations. You may contact us to exercise applicable rights.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

Third-party links

The Site may link to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of those third parties. Review their privacy notices before providing information to them.

Submitting privacy requests

To submit a privacy request, email privacy@lilosgrowth.com or contact us using the details below. We may take reasonable steps to verify your identity before fulfilling a request, such as asking you to reply from the same email address or provide limited additional information.

Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top reflects the most recent changes. Your continued use of the Site or services after updates means you accept the revised Policy.

Contact

Questions or requests? Contact Lilos Growth at hello@lilosgrowth.com, email privacy requests to privacy@lilosgrowth.com, call +1 (858) 722-2920, or write to 1440 Columbia Street, Suite 909, San Diego, CA, US. Support hours are Monday–Friday, 9:00 AM–6:00 PM Pacific Time.