Last updated: June 15, 2026
These Terms of Service (“Terms”) govern your access to and use of the website at lilosgrowth.com (the “Site”) and any services provided by Lilos Growth (“Lilos Growth,” “we,” “us,” or “our”). By using the Site or engaging us for services, you agree to these Terms.
Company & Contact
We provide performance marketing services (e.g., local SEO, paid media strategy and execution, analytics, conversion optimization, and related consulting) under a written proposal, SOW, or MSA (each, an “Agreement”). If these Terms conflict with an executed Agreement, the Agreement controls.
Unless otherwise stated in an Agreement, services are month-to-month and may be terminated by either party with 30 days’ written notice. You may request cancellation by emailing hello@lilosgrowth.com or by calling +1 (858) 722-2920 during support hours. To help us process your request, cancellation notices should include your name, business name if applicable, email address, phone number, service or subscription being cancelled, requested cancellation date, and any relevant invoice or payment information.
Cancellation stops future billing after the effective cancellation date, subject to any minimum term, notice period, outstanding invoice, committed media spend, third-party cost, or other obligation in the applicable Agreement. Cancellation does not relieve Client of paying fees incurred through the effective cancellation date, including outstanding media or third-party costs, and does not automatically refund already-processed charges unless a refund is approved under the Refund Policy below.
Refund requests are reviewed case-by-case. You may request a refund by contacting hello@lilosgrowth.com or +1 (858) 722-2920. Refund requests should include your name, business name if applicable, email address, charge date, charge amount, reason for the request, and any supporting information.
Refunds may be approved for duplicate charges, billing errors, accidental overpayment, or other circumstances Lilos Growth determines appropriate. Refunds may not be available for services already provided, work already begun, completed billing periods, advertising or media spend, third-party costs, platform costs, setup fees, strategy work, consulting time, completed deliverables, or subscription charges processed before a cancellation request was received or before the effective cancellation date. Approved refunds are generally returned to the original payment method.
Customers are encouraged to contact Lilos Growth directly before initiating a dispute or chargeback. Billing concerns can be sent to hello@lilosgrowth.com or handled by phone at +1 (858) 722-2920.
Where applicable, Lilos Growth will review subscription status, cancellation history, invoices, payment records, service delivery, advertising spend, third-party costs, and customer communications. Our goal is clear billing, accessible support, and timely resolution of billing questions or concerns.
Client will: (i) provide timely access to accounts, assets, and personnel; (ii) ensure rights to all materials supplied; and (iii) comply with applicable laws and platform terms. Delays in access/approvals may extend timelines without liability to Lilos Growth.
Each party may receive “Confidential Information” of the other. The receiving party will use it only to perform under these Terms/Agreement, protect it with reasonable care, and not disclose it except to employees/contractors who need to know and are bound by confidentiality. Exclusions apply for information that is public, already known, independently developed, or rightfully received from a third party.
We handle personal data as described in our Privacy Policy. Client is responsible for its own privacy notices and for ensuring it has a lawful basis to share any personal data with us. We use reasonable administrative, technical, and physical safeguards, but no system is 100% secure.
Our work may rely on third-party services (e.g., Google, Meta, TikTok, analytics, hosting). We are not responsible for third-party outages, pricing changes, policy changes, or account actions. Client’s use of third-party services is governed by those providers’ terms.
We may reference Client’s name and logo as a client (e.g., on our Site), unless an Agreement states otherwise or Client provides a written opt-out. We will not disclose Confidential Information.
Marketing results depend on many factors outside our control (market conditions, competition, platform changes, Client assets, etc.). We do not guarantee specific results, rankings, or revenue. Services and the Site are provided “as is.”
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Site, these Terms, or the services is limited to the fees paid by Client to Lilos Growth in the three (3) months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues.
During the engagement and for six (6) months after, Client will not solicit for employment any Lilos Growth employee who was materially involved in the engagement, except via general advertisements not targeted to such personnel.
We are an independent contractor. Nothing here creates a partnership, joint venture, or agency.
Client will not use our services for illegal activities or prohibited categories (e.g., illegal products, gambling, adult content, or other restricted categories we decline). We do not offer lending, stored value, or money transmission.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The parties consent to exclusive jurisdiction and venue in the state or federal courts located in San Diego County, California.
We may update these Terms from time to time. The “Last updated” date above reflects the most recent changes. Your continued use of the Site or services after an update signifies acceptance.
Questions about these Terms?
hello@lilosgrowth.com • +1 (858) 722-2920 • 1440 Columbia Street, Suite 909, San Diego, CA, US